1. Overview

Liane operates this online store to offer jewelry, accessories, personalized pieces, and related products. The words “we,” “our,” and “us” refer to Liane. The words “you” and “customer” refer to any person who visits, browses, purchases from, or interacts with our store.

These terms apply to all visitors, customers, and users of the website. If you do not agree with these terms, you should not use the website or place an order.

2. Product Information

We aim to display product details, images, descriptions, colors, dimensions, materials, and pricing as accurately as possible. However, small differences may occur due to lighting, screen settings, photography, production batches, or natural variation in jewelry finishes.

• Gold, silver, stone, pearl, plated, and polished finishes may appear slightly different in person.
• Product measurements are approximate and may vary slightly.
• Packaging and presentation may be updated without changing the product value.

3. Personalized Products

Some Liane items may include personalization, engraving, initials, names, letters, birthstones, charms, or custom selections chosen by the customer. You are responsible for reviewing all personalization details before submitting the order.

Personalized or custom-made items may have different cancellation, return, or exchange conditions because they are prepared specifically for your request.

4. Pricing, Currency, and Availability

Prices are shown in the currency displayed on the store at the time of purchase. We reserve the right to update prices, promotions, discounts, product bundles, and availability at any time.

Placing an item in the cart does not reserve inventory permanently. Products remain subject to availability until checkout is completed and payment is accepted.

5. Order Acceptance

After you place an order, you may receive an order confirmation. This confirmation means we received your order request; it does not guarantee that the order has been fully accepted, processed, or shipped.

We may cancel, refuse, or request additional verification for orders that appear incomplete, inaccurate, high risk, fraudulent, duplicated, or otherwise unable to be fulfilled.

6. Customer Information

You agree to provide accurate contact, billing, shipping, and personalization details. Liane is not responsible for delays, failed delivery, incorrect personalization, or lost packages caused by incomplete or incorrect customer information.

• Use a valid email address and phone number.
• Confirm your shipping address before payment.
• Contact us quickly if you notice an error after ordering.

7. Shipping and Delivery

Estimated delivery times are not guarantees. Shipping timelines may be affected by product preparation, personalization, carrier delays, customs processing, holidays, incorrect addresses, weather, or events outside our control.

Shipping fees, delivery options, and estimated timelines are shown at checkout when available.

8. Returns and Exchanges

Returns and exchanges are handled according to the return policy displayed on our store. Items must be returned in acceptable condition and within the applicable return window when eligible.

Used, damaged, altered, engraved, personalized, final sale, or hygiene-sensitive items may be excluded from return or exchange depending on the product and situation.

9. Care and Use

Jewelry requires proper care. Exposure to water, perfume, lotions, chemicals, sweat, salt, friction, improper storage, or impact may affect appearance over time. Product longevity depends on use, storage, care routine, and material type.

We recommend storing jewelry separately, keeping it dry when possible, and cleaning it gently with a soft cloth.

10. Website Use

You agree not to misuse the website, attempt unauthorized access, copy store content without permission, interfere with checkout, abuse discounts, submit false information, or use the website for illegal or harmful purposes.

11. Intellectual Property

All brand assets, text, images, product names, designs, layouts, graphics, logos, and creative materials displayed on the website belong to Liane or their respective owners. They may not be copied, reproduced, resold, or used without permission.

12. Reviews and User Content

If you submit a review, photo, comment, message, or testimonial, you allow Liane to use that content for customer support, website display, advertising, social media, and marketing purposes, unless prohibited by law.

We may remove content that is abusive, false, offensive, spam, misleading, or unrelated to our products or services.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Liane is not responsible for indirect, incidental, special, or consequential damages related to website use, delays, product misuse, carrier issues, third-party payment services, or circumstances outside our reasonable control.

14. Updates to These Terms

We may update these Terms and Conditions at any time. Updates take effect when posted on this page. Continued use of the website after updates means you accept the revised terms.